Starting with blaming the customer for their own mistakes, and continuing with making changes without consent and neglecting to inform customers of site downtime, the issues faced with web hosting providers serve as a reminder of the importance of selecting a trustworthy and reliable provider.
With the rise of online businesses and blogs, web hosting providers have become an essential service for anyone who wants to have a presence on the web. However, not all web hosting providers are created equal, and many have been known to cause problems for their customers. In this article, we will discuss some of the problems we had in the past with our web hosting providers, and why it is important to choose a reliable and trustworthy provider for your website.
Problem 1: Always blaming the customer, when it was their fault
One of the most frustrating problems we had with our web hosting providers was their tendency to blame us for problems that were clearly their fault. For example, we had a very well-optimized blog that was always down because they put more customers on a server than they should have. When we asked them why our site was down, they immediately blamed us, saying that our site was not optimized and that we needed to upgrade our plan.
This was not only frustrating, but it was also expensive because we had to pay for the upgrade. However, even after we upgraded our plan, the problem persisted, and it became clear that the issue was with the web hosting provider and not our site. This kind of behavior is unacceptable and can cost businesses a lot of money in unnecessary upgrades and lost revenue.
Problem 2: Making changes to our server files without our consent
Another problem we had with our web hosting providers was that they would make changes to our server files without our consent. For example, they changed our paid Comodo SSL with Let’s encrypt SSL without our consent. This is not only unethical, but it can also cause serious security problems for our website and our users.
We trusted our web hosting provider to keep our website secure, but when they made changes without our knowledge, it made us question their reliability and trustworthiness. This is why it is important to choose a web hosting provider that is transparent about their practices and seeks the consent of their customers before making any changes.
Problem 3: Site down for days without letting us know
Perhaps the most frustrating problem we had with our web hosting provider was when our site was down for days without them letting us know. They had a hardware problem and were forced to move our site to a backup server with a new IP. Since we use Cloudflare on our site, and they don’t have access to our Cloudflare account, our site stayed down for days.
When we asked them why they didn’t announce the new IP address so we can modify in Cloudflare by sending us an email or SMS, they shrugged their shoulders and didn’t know what to say. This kind of negligence is unacceptable and can cause businesses to lose customers and revenue.
Problem 4: Selling our hosting provider’s products with an affiliate link and lying to us that we didn’t sell anything
Another problem we had with our web hosting provider was that they were selling their products with an affiliate link and lying to us that we didn’t sell anything. This kind of behavior is not only unethical but also illegal, and it can cause serious harm to a business’s reputation.
It is essential to choose a web hosting provider that is transparent about their practices and does not engage in any unethical or illegal activities. This will not only protect your business but also ensure that you are working with a trustworthy and reliable provider.
Choosing a reliable and trustworthy web hosting provider is essential for any business or individual who wants to have a presence on the web. The problems we had in the past with our web hosting providers, such as blaming us for their mistakes, making changes without our consent, not notifying us when our site was down, and engaging in unethical behavior, highlight the importance of choosing a provider that values transparency and reliability.